Privacy Policy

casiny values the privacy of all users of its online casino and betting services provided via casinys.com. This Privacy Policy explains how personal information is handled, the rights of users and website visitors, and the standards followed to ensure the confidentiality and integrity of data. The policy applies to registered players and all visitors to casinys.com. Effective date: 1 January 2025.

Who We Are

OBSERVE: casiny is operated online at casinys.com and markets its services to Australian players. The parent operator is Haydock Sports Limited; official registration, legal address, and company identification details are not published on this platform. casiny's active gambling licence is provided by Curaçao eGaming, under the Curacao Gaming Control Board, with validity extended through 2025.

Legal Entity: Haydock Sports Limited (Parent Company)
Primary Website: https://casinys.com
Operator Jurisdiction: Curaçao eGaming (active until end 2025; not recognised by AU regulators for domestic operations)
Contact for Privacy Inquiries: [email protected] | 1800-837-129 | Live Chat
Designated Officer: Privacy requests handled by the casiny Data Protection Department, contact via details above

REFLECT: Users may request further corporate or legal details via the official support contacts; due to cross-border operations, AU onshore entity details are not available.

What Personal Data We Collect

OBSERVE: In providing interactive casino and betting services via casinys.com to Australian users, casiny must collect and process a range of user and technical information.

Categories of Data Collected

Personal Identification Data: This includes your full name, date of birth, legal address (when provided), email account, phone number, and copies of identification documents, used for player account creation and verification.
Technical and Device Data: Information such as your IP address, device/browser type, operating system, device IDs, and activity logs is collected for website security, compatibility, and fraud mitigation.
Payment and Financial Data: Payment card details, withdrawal/banking information, transaction histories, and deposit records are processed for managing financial operations.
Behavioral & Usage Data: Betting and gaming histories, user conduct data, navigation clicks, session lengths, and interaction logs to improve services, monitor compliance, and prevent abuse.
Cookies & Similar Technologies: Session cookies, persistent cookies, and third-party analytics/ad cookies are utilised to support site functionality, monitor usage, and tailor promotional content. Read more about cookies below.

REFLECT: All data handling by casiny complies with AU privacy standards and global best practices, with data categories strictly limited to those necessary for lawful operations and regulatory obligations.

Legal Basis for Processing

OBSERVE: Compliance with Australian Privacy Act 1988 (Cth) and AML/CTF laws, together with Curaçao licensing dictates, requires clear articulation of legal grounds for data processing by casiny.

User Consent: Where legally required (e.g., for marketing emails or optional data capture), processing is based on clear, informed consent, which can be withdrawn at any time.
Contract Fulfilment: Processing is necessary to establish, manage and maintain your player account, provide requested gambling services, credit winnings, process transactions, and provide customer support.
Legitimate Interests: Data may be processed to detect/prevent fraud, ensure site security, improve user experience, analyse aggregated activity trends, or defend legal claims.
Compliance with Legal Obligations: casiny must process and retain certain data to perform mandatory KYC/AML checks, to comply with gambling and financial laws/regulations, and to produce records for audits or regulatory inquiries.

REFLECT: Processing always aligns with the strictest applicable legal standard; if AU law provides higher user safeguards than Curaçao regulation, AU requirements take precedence for Australian users.

Purpose of Processing

OBSERVE: All user and technical data collected at casinys.com is processed only for specifically articulated, legitimate purposes in accordance with AU and international gambling regulations.

Service Provision: Deliver and operate online gambling and betting activities, manage user accounts, and provide all related support.
Account Verification & Compliance: Meet regulatory KYC/AML requirements, age and identity verification, fraud detection, and responsible gambling controls.
Service Improvement: Analyse behaviour and interaction data to enhance features, site usability, security protocols, and responsible gambling tools.
Marketing and Promotions: With valid consent, send promotional offers, updates, and personalised bonus notifications by email/SMS.
Analytics: Aggregate technical and usage data for business intelligence, risk management, and operational improvement-never for unauthorised third-party sale.
Legal and Regulatory: Fulfil regulatory reporting and documentation obligations under both Curaçao and AU law.

REFLECT: Data is never processed for hidden or unauthorised purposes; user interests and AU privacy law obligations are integral to all use cases.

Disclosure & Sharing

OBSERVE: AU privacy laws and global gambling standards require transparency and strict control over data sharing. Certain disclosures are essential for offering regulated, secure online gambling services through casiny at casinys.com.

Payment Partners: Personal and financial data is shared securely with verified payment processors, banks, and service providers strictly for managing payments, account funding, and withdrawals.
IT and Service Providers: Reputable IT, anti-fraud, and security solution providers may access certain user data, limited to the scope necessary to deliver contracted services.
Regulatory Bodies: Data may be disclosed to Curaçao regulators and, for AU clients, where required or lawfully demanded, to Australian authorities for compliance and audit investigations.
Affiliates & Marketing Partners: Under informed user consent, limited data may be shared with affiliates and advertising networks for cross-promotional purposes. No personal data is shared unless expressly consented to.
Legal Purposes: Data may be disclosed to comply with subpoenas, legal processes, prevent fraud or to defend the rights, property, or safety of casiny, its users, or the public.

REFLECT: All data disclosures adhere strictly to legal mandates, user consent protocols, and include appropriate contractual and technical data safeguards.

International Transfers

OBSERVE: As casiny is operated for Australian users but based in Curaçao, data may be transferred internationally; this includes cross-border flows to service and payment partners based outside Australia.

Data Transfer Destinations: User personal and transactional data may be securely stored or processed in Curaçao, EU, Asia, or other appointed third-party jurisdictions where service partners are located.
Protection Guarantees: Any third-country transfers are governed by binding contract clauses (comparable to EU standard contractual clauses), technical safeguards (encryption in transit and at rest), and strict due diligence on all processors' data protection adequacy.
User Rights Protection: Cross-border transfers never diminish rights or legal protections otherwise available to Australian users under the AU Privacy Act.

REFLECT: All international transfers are carried out in compliance with both Curaçao and AU privacy requirements, with priority given to the higher standard of protection where applicable.

Data Retention

OBSERVE: Data retention policies must comply with AU privacy obligations, gambling law record-keeping, and Curaçao licensing conditions.

Personal Data: Retained for the lifetime of your account plus no longer than 5 years following the date of account closure or final transaction, to meet KYC/AML/legal compliance and fraud prevention requirements.
Financial Records: Preserved for at least 5 years after relevant financial activity, as required by international financial regulation and audit procedures.
Behavioral and Technical Data: Usage logs and analytics data retained for operational and security audits, typically up to 2 years unless extended by investigation needs.
Deletion Criteria: Data is deleted upon user request (except where retention is required by law), when processing purposes are fully concluded, or upon expiry of legal retention obligations.

REFLECT: All retention periods are strictly enforced, and data is disposed of securely, using documented erasure protocols compliant with AU standards.

Your Rights

OBSERVE: AU privacy statutes, as well as general data protection principles, provide all users of casiny at casinys.com with key rights regarding their personal information.

Access: Obtain confirmation that your data is being processed and access a copy of your personal data.
Correction: Request rectification of inaccurate or incomplete personal information.
Deletion: Request erasure of your data when no longer necessary, subject to regulatory retention requirements.
Restriction: Request limitation of processing under specified circumstances (e.g., contesting accuracy or lawfulness).
Objection: Object to data processing carried out on the basis of legitimate interest or for marketing purposes.
Data Portability: Receive personal data in a structured, commonly used format and transmit that data to another provider where technically feasible.
Withdraw Consent: Withdraw consent to marketing or optional processing at any time, without penalty.

REFLECT: To exercise any right, contact casiny's Data Protection Department at [email protected] or via the Live Chat. Requests will be actioned in accordance with AU law and verified for authenticity.

Cookies & Tracking Technologies

OBSERVE: Cookies and trackers are essential for operational efficiency, analytics, and tailored promotional content delivery at casinys.com, subject to user notice and control.

Types of Cookies Used

Session Cookies: Temporary cookies deleted upon browser closure; necessary for login, navigation, and site security.
Persistent Cookies: Retain user preferences, account settings and support personalisation of site experience; remain on the device until expiry or removal by the user.
Third-Party Cookies: Analytics (such as Google Analytics), advertising, and affiliate tracking tools that collect information to generate statistics or deliver relevant offers.

Cookie Management

Browser Settings: Control and disable cookies via browser settings (details in browser documentation).
Preference Panel: Manage and adjust non-essential cookies through the on-site preference manager, where available.
Opt-Out Tools: Most advertising cookies can be disabled via third-party opt-out mechanisms.

REFLECT: Essential cookies are required for casino operation; rejection of certain cookies may impact site functionality.

Data Security

OBSERVE: Ensuring integrity, confidentiality and availability of user data is a paramount operational priority for casiny at casinys.com under AU and international gambling frameworks.

Technical Safeguards: All sensitive transmissions are encrypted with modern SSL protocols; user data is stored on secure servers protected by firewalls and intrusion detection.
Organisational Controls: Strict access controls restrict personal data access to authorised personnel; all employees and contractors receive regular privacy and security training.
Regular Audits: Ongoing system audits, vulnerability assessments, and compliance reviews are performed to identify any security gaps and implement remedial action.
Incident Response: Documented protocols are established for responding to any data breach, including prompt regulatory notification and user advisement where required.

REFLECT: Security measures are continually monitored and improved in line with AU and international standards, minimising risk of unauthorised access or loss.

Complaints & Contacts

OBSERVE: Users of casinys.com may contact casiny's privacy team for questions, concerns, or to submit privacy-related complaints. All grievances will be investigated promptly and transparently.

Data Protection Contact: Email [email protected], phone 1800-837-129, or Live Chat at https://casinys.com/livechat.
Complaint Procedure: Submit queries or complaints in writing; the Data Protection Department will assess validity and respond within 30 days (or as required by AU law). If unsatisfied, you may escalate disputes to the Office of the Australian Information Commissioner (OAIC).

REFLECT: casiny's complaint management process is designed for accessibility and timely user resolution, in accordance with Australian regulatory expectations.

Updates

OBSERVE: This Privacy Policy is reviewed and updated as needed to reflect changes in legal requirements, operational practices, or regulatory feedback.

User Notification: Significant changes are communicated via website banner or email notification to account holders at least 7 days before taking effect.
Accessibility: The latest version will always be published at https://casinys.com/privacy.
Revision Date: Last updated on 1 January 2025.

REFLECT: Users are encouraged to review the policy periodically; continued use of casinys.com services after updates constitutes acceptance of revised terms.